HP printers and computers enjoy a huge userbase globally. The built-in feature in these devices, the HP
Support Assistant, facilitates complete maintenance of the HP device by delivering automated support and resolving minor technical glitches on its own. If you have recently purchased an HP Desktop or Notebook, you can locate the HP assistant preinstalled on your device. Meanwhile, users do not possess a good understanding of the Support Assistant and the various errors it can rectify. In this guide, you’ll find information on every aspect of this built-in maintenance feature.
What HP Support Assistant Is?
It is a software utility quite like the HP Printer Assistant that is preinstalled on devices manufactured by HP. It is designed for user convenience. The Support Assistant helps people to quickly resolve the problems that crop up in their HP devices. Through the Support Assistant, a user can enhance the reliability and performance of their HP device because all the drivers and firmware are automatically updated.
To begin using the Support Assistant, all the user needs to do is tap on the icon of ‘?.’ It is available on the device’s system tray. However the HP Support Assistant download is essential if you want to enhance the efficiency of your printing device. The various issues that the Support Assistant can resolve are given below.
- Paper stuck in the tray.
- Low ink problems.
- A smudged paper issue.
- HP printer offline problem.
- Printer is unable to print a document.
- Problems related to paper jamming.
- Replacement of cartridge.
- Wi-Fi connection issue.
- Uninstallation of the HP Support Assistant.
The Process for Downloading the HP Support Assistant
You need to adhere to a few easy instructions for downloading the Support Assistant. Follow the guidelines below to download it.
- Navigate to the official website of Support Assistant, i.e.http://www.hp.com/go/hpsupportassistant.
- When you notice the home page opening, tap the option of ‘Software and drivers.’
- Next, you need to select the icon which says, ‘Let’s identify your product to get started.’
- At this point, you need to select the device where you desire to install the Support Assistant of HP.
- After you fill in the needed details, like the model number of the HP printer, tap the option of ‘Submit.’ When you do this, the server will automatically recognize the requirements and other information that are crucial for the process of download happen.
- Tap the button of ‘Download.’ It will be there below the Support Assistant software.
- Tap the download.exe file for the installation process to begin.
- Adhere to the points you see on the screen to finish the Support Assistant’s installation successfully.
Important Functionalities of the Support Assistant from HP
The Support Assistant has a variety of features. These features are listed below.
- My Devices – It provides you access to updates, specifications, warranty and services, messages, diagnostics and tools, accessories, and support resources for your device.
- Support – This functionality facilitates you to employ the contact options and support resources.
- Automated fixes – This functionality plans and schedules updates automatically of your HP device. It thus ensures its good performance.
- All-new Design – This option allows you to view everything in a user-friendly and intuitive interface.
- Help tools – Through this tool, users can get in direct touch with the support team of HP.
- Alerts and support status – You can update yourself about the printer and PC alerts through this feature. It also allows you to gain access to the support status in the taskbar.
- Integrated diagnostics – These built-in diagnostic tools provide full support for fixing problems effortlessly.
The Process for Downloading the Support Assistant on Windows 10
To download HP Support Assistant on Windows 10, you need to follow a process consisting of some steps. Most importantly before finding the download drivers, get the model name of the device. At times, you also need to take into account the requirements for the 64-bit download of Support Assistant for Windows 10.
- Go over to the page of ‘Software and drivers.’
- You will be redirected to the page of driver download. Here you will find numerous drivers and software.
- Choose ‘Windows 10’ as the system option. In case you want to download for Mac, then select ‘Mac’ as the option.
- Click ‘Download’ present below the option of HP Support Assistant.
- Double-click the executable driver file and follow on-screen prompts for the installation to complete.
How to Resolve Device Problems with the Support Assistant?
It is easy to fix a minor problem with this in-built feature. Follow the steps mentioned below.
- Tap ‘Troubleshooting and Fixes.’ This option is accessible in ‘My PC panel’ or ‘My Notebook.’
- You can choose one of the given alternatives you think is essential to the problem you are facing.
- Input HP Support Assistant download and tap Enter.
- Choose other resources along with the instruments of troubleshooting on the tabs.
What are the Steps to Uninstall the Support Assistant?
If you don’t desire to use the Support Assistant on your device anymore, you can easily uninstall it. Disabling the Support Assistant is quite simple. During this process you follow a few steps. They are given down below.
- For removing the Support Assistant, launch the option of ‘Uninstall a program’ in your HP device.
- Now, go over to the option of ‘Programs and Features.’
- Once here, you need to choose ‘HP Support Assistant.’
- Click on ‘Uninstall’ to remove the assistant from your device.
Sometimes you may find that the Support Assistant is slowing down your device. It is the result of the Support Assistant bloatware eating up your device’s memory. In this scenario, it’s best to eliminate the assistance from your computer.
The HP Support Assistant is a great built-in functionality that can help you deal effectively with a host of different issues on your device. You can easily download it from its official webpage.On the other hand the Support Assistant offers numerous important functionalities, like automated fixes, help tools, alerts, and support status. During the procedure for downloading it on Windows 10 is also quite straightforward. After that contact the expert HP customer support team if you find any problems in its download and installation process.