While using an HP printer, users may encounter technical troubles related to the hardware or software of your device from time to time. To make it easy for the users, Hewlett Packard has introduced an amazing software known as HP support assistant. The software is available for all HP computers and laptops. It makes sure that users do not get into any technical trouble while using their HP device. HP support assistant is great software, although, problems with updates and notifications can hamper the user experience anytime. To deal with the problem, users can uninstall HP support assistant on their device and reinstall it later. There are many other troubleshooting solutions you can try to deal with the problem, but before you do that, you need to know the root cause behind it.
In this post, we are going to share the easy steps and guidelines that can help you to fix the HP support assistant issues. So, keep reading and find the simple guidelines to deal with the issue.
Why is my HP support assistant not working?
The HP support assistant software is highly efficient and reliable to fix the HP device’s issues and upgrade concerns. Although, technical troubles can occur anytime without an invitation. There could be so many reasons due to which the software may not work. Readout and find the possible reasons behind the issue:
- HP support assistant is not up to date.
- Outdated software and drivers.
- Enabled firewall or antivirus software.
Now that you know what is causing you trouble, you can proceed next with the simple troubleshooting guidelines to fix the issue.
Troubleshooting steps for HP support assistant not working problem
Install HP support assistant latest version
If the HP support assistant is already downloaded on your device and not working, you need to install the latest version for it. Before you install the latest version, uninstall HP support assistant previously downloaded version. After that, you can proceed next and find the latest version available for your device. Once you have successfully downloaded the HP support assistant’s latest version, you need to run the installation file on your device to complete the process. Proceed with onscreen instructions carefully to avoid any mistakes. Once you are done, restart your computer to save the changes.
How to uninstall HP support assistant?
To uninstall HP support assistant, here are the steps to follow:
- Press the ” Windows + R” key.
- The run box will open. Here, you need to type “Control”.
- After that, click the “Ok” button.
- Go to the ” programs” from the control panel.
- Click the ” program and features” option.
- Now, you can see the list of applications you have installed on your device.
- In the list, you can find the HP support assistant, click on it.
- Proceed with the onscreen instructions to uninstall the HP support assistant on your device.
- Now that the software is uninstalled from your PC, proceed next and go to the file explorer.
- Here, search for “C:\Program Files (X86)\Hewlett Packard\” for location navigation.
- Delete ” HP support framework”.
- Run the installer you have downloaded previously.
- Launch the HP support assistant.
- Check the about section for the latest version.
- Install the pending updates on your device.
We hope that these simple steps will help you to uninstall HP support assistant and reinstall it on your computer.
Update the drivers
The outdated software or drivers of your system can also cause HP support assistant is not working issues. If you want to get rid of this problem, you need to update the drivers for the software. You can do this by visiting the HP official website. Go to the “HP Care” product page.
Here, you need to provide the details of your HP computer or laptop to install the latest updates for drivers. Once you have provided all the correct details, you can check for the available updates and install them on your system following the on-screen guidelines. If you see an HP support assistant upgrade available, install it on your system. At last, you need to restart your computer or laptop to apply the changes. Here are the steps to follow:
Visit the HP official website.
Here you have to provide the details of the model number you are using. Once you have entered the information, you can see the available updates.
Install the updates on your device.
After the successful installation, restart your system to save the changes.
Disable Firewall or antivirus
The enabled Firewall or antivirus may not let your HP support assistant work properly. Thus, it is recommended to disable the antivirus or firewall software installed on your device to fix the issue. This may help you to troubleshoot the problem.
The last words
HP support assistant is a free utility software introduced by Hewlett Packard to help users in troubleshooting problems related to HP computers or laptops. The software can help the users to avoid update-related issues and troubleshoot the common problems instantly. However, there are times when users are unable to use the HP support assistant due to technical concerns. If you are also facing the same trouble with your device, the post can help you. As mentioned, there could be so many reasons due to which HP support assistant may not work. The simplest solution to fix the problem is to uninstall HP support assistant from your device. After the uninstallation, re-install the latest version available to get rid of trouble.
The above-mentioned post is highlighting the simple troubleshooting steps to fix the issue. But, if you are still unable to get rid of the problem, you must contact the experts. The HP professional team is available round the clock to help, which means, you can contact the experts anytime you want to find the best possible solution to your problem. Get professional support today, and fix the HP support assistant not working issue on your device with 123.hp.com/setup . Once the problem is resolved, you can continue using the HP services without any hassle.